Smoke & performative mirrors - UX-UI Designer ServiceNow Employee Review

2.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Typical benefits which come from most tech jobs (PTO, etc). A lot of people really trying to do good work.

Cons

In some orgs UX is treated like graphic design. Senior leaders outsourcing all thinking to latest "hot" AI tool despite being hired for experience. Some groups work in a waterfall method where engineering delivers inline, non-reusable, styled code and require everything to be visualized with no ability to work in a more modern, collaborative fashion. Some design leadership have openly mocked their should-be counterparts in workshops and other visible forums. Executives give feedback or ideas without having clear goals or strategies in mind, punishing teams who don't deliver despite absence of an actual plan forward. Certain program operations teams mandate multiple meetings just to stitch information together just enough to be performative without real value. Tendencies for teams to mark initiatives as "green" to avoid being realistic about issues plaguing meaningful progress.

Explore other reviews about ServiceNow

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusive, supportive and exciting company to be a part of. ServiceNow genuinely cares about its people and is laser-focused on its mission to be the defining enterprise software company of the 21st century. Proud and motivated by how my work each day contributes to making that vision a reality.

Cons

Joined SN as part of one of its many acquisitions which has been a challenging ride at times, but I've also grown as a result.

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

From day one, roles and expectations are clearly defined — there's no ambiguity about responsibilities or scope, which makes it easy to hit the ground running. Leadership is transparent and genuinely responsive to employee feedback, and when something needs to change, it does. The culture here is exceptional. Training is thorough, and the energy from leadership — especially the CEO's enthusiastic "Let's Go!" at the close of every meeting — makes it easy to stay motivated and feel like part of something bigger. The company also values and invests in its people — I came on as a contractor and was brought on full-time, which says a lot about how they treat their talent.

Cons

No cons at this time. I came in as a contractor for 18 months before going full-time, so I had a solid sense of what to expect — and it's delivered on every front.

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