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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.2

      82% would recommend to a friend

      (5,592 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.2 out of 5 stars, based on 5,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      5.0
      Oct 7, 2025

      Solid Company with a Healthy Positive Culture

      Advisory solution consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture - mission and people first mindset. Coworkers - Willing to get to work along side you Learn it all mindset - Everyone is looking to be better and help others do the same. A lot of new innovation coming out.

      Cons

      Why didn't I know about this place sooner! Customers are still learning what this powerful and innovative platform is capable of (con AND a pro)

      2.0
      Apr 10, 2026

      Leadership are the demise of the company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good tech, market leader for ITSM

      Cons

      Used to be a rocket ship; now it’s survival mode. High pressure, low clarity, and leadership that feels removed from reality

      3.0
      Apr 10, 2026

      Tribal

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary and benefits were good.

      Cons

      - too much tribalism between the UK, NL and IE teams. - UK team is by far the worst of the three, but manager is also the overall support manager, refuses to take responsibility and blames members of the other teams for mistakes made by his team; gives own team members a mere slap on the wrists for gross misconduct and fires members of the other team for small infringements. Poor, incompetent management overall and too much overhead.

      Viewing 1 - 3 of 5,592 Reviews
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      ReviewsServiceNow reviews

      Glassdoor has 6,515 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.