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Pivot Point Consulting

Is this your company?

Another great idea consumer by corporate greed. - Help Desk Analyst Pivot Point Consulting Employee Review

1.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

There isn’t really much anymore if you live in America. Highspring is more concerned with the HQs they’ve established in India and elsewhere overseas.

Cons

Benefits are laughable. Raises are a joke. No opportunity to grow. After three years I was making less than my starting rate adjusted for inflation. All focus is on how good the company looks on a spreadsheet to highspring. (The wonders of venture capitalists buying out a startup and squeezing every last percentage some econ major speculated they could get). Thought they matched 401k contributions but turns out that’s only if the company is profitable enough that year. Two whole years of missed out contributions. 10 levels of middle management bureaucracy anywhere you look. Management will endlessly agree to new responsibilities in contract renewals but that never results in a pay increase. My responsibilities multiplied by a factor of at-least 10 since my initial hiring. Impossible to know who’s actually in charge or what. My first year we had one company wide meeting spread over a couple days where I was actually present with Rachel in a call and it felt like an actual family atmosphere. As I said that was my first year and I was never invited to one of those virtual events again. SLA over everything. They can’t replace every one of you with machines (yet) but it’s clear they really, really wish they could.

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Pivot Point Consulting Response
7mo
We are sorry to hear that you feel this way about your experience. We take feedback seriously and encourage anyone (both current or past employee) with concerns to always use our confidential Ethics Hotline or to contact our HR Team directly, so concerns or thoughts can be heard. We remain deeply proud of our people first culture, our values, and our ongoing dedication to a healthy and positive work environment. You are also welcome to email me directly with feedback or concerns at rmarano@pivotpointconsulting.com Rachel Marano Founder & Sr. Managing Partner

Explore other reviews about Pivot Point Consulting

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership is open to new ideas, they are available and encourage participation and new thought processes.

Cons

Some hiccups with integration but all companies face these hurdles.

2.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A few coworkers were great to work with, the kind who kept you sane during rough weeks.

Cons

DON'T WORK HERE, it will destroy your career. Raises felt almost insulting, and over time it hit me that i was effectively earning less than when i started. Responsibilities kept piling up with zero compensation to match, and no one could clearly explain who was even making decisions anymore. Management layers slowed everything down while still expecting impossible service targets. Benefits were unreliable at best, especially when promised contributions just didn't happen. Support was minimal, growth felt nonexistent, and the whole place started to feel like a machine squeezing every ounce out of people.

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Pivot Point Consulting Response
3mo
We appreciate your feedback. We’re sorry to hear this was your experience. It does not reflect the environment or standards we work hard to maintain at Pivot Point. We are focused on building a high-performing, supportive culture with clear expectations, strong leadership, and opportunities for growth. Many of our team members have built long-term careers here, and we take pride in that. We appreciate the time you spent with us and wish you the best moving forward. Please feel free to reach out to me directly with any additional feedback you'd like to share at rmarano@pivotpointconsulting.com Thank you. Rachel Marano Founder & Managing Partner
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