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Liberty Mutual Insurance

Engaged Employer

Flexible remote work but concerns over job security - Document Technician Liberty Mutual Insurance Employee Review

3.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, flexible work arrangements, great time off policy.

Cons

Job security, constant worries of being let go, pay could be better.

Explore other reviews about Liberty Mutual Insurance

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

* Good management/communication with management * Good benefits * Good work-life balance

Cons

* Salary is relatively uncompetitive measured against experience

2.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay if your a good sales person and work alone

Cons

no ongoing training, managed through call center metrics vs customer service. supervisors are just messengers and no one takes any responsibility, always passing the buck. Never heard a single recorded call in 2 years due to excuses from leadership so no best practice calls. You are cut off from speaking to mgmt. They schedule a meeting with 100+ agents, deliver info, then leave 5 mins for questions and never respond. Would not recommend!

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