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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.6

      62% would recommend to a friend

      (10,038 total reviews)
      avatar

      Tim Sweeney

      64% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      10K reviews
      5.0
      Feb 27, 2026

      Purpose-Driven Career Growth with Great Benefits, Competitive Pay, and Flexibility

      Director ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Liberty Mutual has been a great place to work. There are real opportunities for career growth, mentorship, and internal mobility, and leadership is supportive of development. Our work is rooted in purpose, and it’s meaningful to contribute to helping people protect what matters most. The benefits are comprehensive, compensation is competitive, and the flexibility makes it easier to maintain a healthy work-life balance. Overall, it’s a supportive environment where you can grow and feel valued.

      Cons

      I honestly don’t have many negatives to point to—any challenges have been minor and typical of working at a large organization.

      avatar
      Liberty Mutual Insurance Response
      3mo
      Thanks for sharing your experience! It's great to hear how our mentorship and opportunities for growth is appreciated. We’re committed to strengthening our employee experience by continuing to innovate and recognizing top performers while supporting work-life balance with competitive benefits.
      3.0
      May 22, 2023

      Significant Work-Life Balance Regression

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked for this company for more than a decade, and have been proud to say I have, due to the progressive nature of business operations and increasing focus on employee wellbeing. The people I have worked with have been excellent teammates - hardworking, fair-minded, and knowledgeable.

      Cons

      The new senior management team is extremely disconnected from the needs of its employees, having recently announced (via a very vague, generic email) that they are instating a return to office mandate for individuals within 50 miles of certain offices. This mandate is sweeping, includes employees who were hired into the organization as remote and employees who were fully remote prior to the pandemic, and comes after the closure of two enormous office buildings (giving us all the impression that remote work would be the norm going forward). The response to this has been unilaterally negative, and the silence from senior leaders had been deafening. My trust in management has been destroyed, and I am unsure if it will ever be restored.

      2.0
      Aug 3, 2018

      Politics and "yes" people - stay away

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

      Cons

      No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either. Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years. No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum. HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit. The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

      avatar
      Liberty Mutual Insurance Response
      7y
      Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you. Though we are striving to be among the top three P&C insurers, we know to do so we must keep up with customer expectations. To stay relevant, every company, including Liberty Mutual, must become faster and be increasingly open to smart risk-taking, innovation and new ways of working. A huge part of that is securing the right talent and empowering them to challenge the status quo. We’d like to assure you that matching the right skills and expertise with the right role within the company is a huge focus for us. This is not a perfect process but we’re continuously learning and improving as we move forward. -Melanie
      Viewing 1 - 3 of 10,038 Reviews
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      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,316 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.