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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Good company, poor department management - Claims Specialist II Liberty Mutual Insurance Employee Review

      4.0
      Apr 1, 2026
      Claims specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent leaders/coworkers and great benefits. I love the company and what they offer to its employees, such as training and travel opportunities.

      Cons

      Great people but individual department management is poor. High volume workload. Metrics are reasonable to obtain but the corporate pressure is very high and you're really just a cog in the machine. Not sure if "cost related" but a lot of departments are understaffed, causing the higher workload.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Feb 12, 2026
      Associate attorney
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Good management/communication with management * Good benefits * Good work-life balance

      Cons

      * Salary is relatively uncompetitive measured against experience

      2.0
      Feb 4, 2026
      Insurance sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay if your a good sales person and work alone

      Cons

      no ongoing training, managed through call center metrics vs customer service. supervisors are just messengers and no one takes any responsibility, always passing the buck. Never heard a single recorded call in 2 years due to excuses from leadership so no best practice calls. You are cut off from speaking to mgmt. They schedule a meeting with 100+ agents, deliver info, then leave 5 mins for questions and never respond. Would not recommend!

      1
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