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Liberty Mutual Insurance

Engaged Employer

Good experience - Customer Service Representative Liberty Mutual Insurance Employee Review

Explore other reviews about Liberty Mutual Insurance

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

* Good management/communication with management * Good benefits * Good work-life balance

Cons

* Salary is relatively uncompetitive measured against experience

2.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay if your a good sales person and work alone

Cons

no ongoing training, managed through call center metrics vs customer service. supervisors are just messengers and no one takes any responsibility, always passing the buck. Never heard a single recorded call in 2 years due to excuses from leadership so no best practice calls. You are cut off from speaking to mgmt. They schedule a meeting with 100+ agents, deliver info, then leave 5 mins for questions and never respond. Would not recommend!

1
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