Great purpose but organisation needs innovation and transparency. - CSM Manager Intrado Employee Review

Work Environment and Culture is amazing. Collaborative teams across the board. Flexibility with remote workers, in office, and for those close enough to an office hybrid work environment. Company really cares about their employees and is working daily to find more ways to support them across the board. Big focus in evolving the stack and products around emergency services, and the balance between technology and people involvement in providing and delivering emergency services and notifications. Leadership is transparent about priorities and challenges, and is dedicated to listening regarding suggestions on how to improve from the employee base. Open door policy is truly that here as well. Every level is willing to communicate with any employee. Last thing is the diversity within the organization is amazing. Very proud to be helping to save lives daily.

Ever changing technology requires advancements, these are coming, but as with many not as fast and some would like. In any tech sales position I have been in, this is always the case, sell what you have and be ready to add to the mix when it is released. Current changes on internal system and combination of data from multiple acquisitions over the years is slow to come together, but moving in the right direction. Patience is key. Similar challenges to other jobs I held in the last 30 years.

Working on public safety is very fulfilling. Knowing that you are contributing to people's well being is a great feeling.

We change CEOs every couple of years. It feels like the company is struggling. We recently lost what 401k match we had. The company doesn't even cover maintenance fees for the 401k anymore. Our medical gets worse every year. They started forcing people back into the office despite better productivity working from home. Communication around all of these was handled poorly. They actually didn't even bother to tell us about the 401k maintenance fees not being paid anymore. We found out be a notice from the 401k provider. Compensation tends to be below market. Work life balance is hit and miss depending on what team you are on. Merit increases don't even cover cost of living. The CEO just tells people to work harder to get better raises. I typically receive exceeding expectations ratings and can tell you it doesn't get you very much more than average ratings. There is little to no transparency around any topic that matters to employees.