Is ARS-Rescue Rooter a good company to work for?

ARS-Rescue Rooter has an overall rating of 3.3 out of 5, based on over 1,034 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 56% of employees would recommend working at ARS-Rescue Rooter to a friend and 51% have a positive outlook for the business. The best reviews about ARS-Rescue Rooter have been left by employees working as General Manager , HVAC Service Technician and HVAC Technician .

Does ARS-Rescue Rooter pay their employees well?

According to anonymously submitted Glassdoor reviews, ARS-Rescue Rooter employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at ARS-Rescue Rooter. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ARS-Rescue Rooter?

56% of ARS-Rescue Rooter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ARS-Rescue Rooter 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (52) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Service Technician (20) , Sales Associate (19) , Lead Generator (18) , Plumber (18) , Sales Representative (16) , General Manager (14) , Sales (14) , HVAC Installer (11)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 110 reviews)); "Benefits are good" ((in 50 reviews)); "Everyone from our office and ARS employees from different locals are also great people." ((in 47 reviews)); "Good money making potential if you're willing to work overtime" ((in 30 reviews)); "My boss is great and my coworkers are a joy to work with." ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 67 reviews)); "Long hours and always on call" ((in 39 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 26 reviews)); "How can 2 managers that work in the same department be related?" ((in 17 reviews)); "No work life balance to deal" ((in 14 reviews))

What are employees saying about ARS-Rescue Rooter layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ARS-Rescue Rooter layoffs and their outlook for job security at ARS-Rescue Rooter in 2026.

What are the top reviewed ARS-Rescue Rooter locations?

Houston , Austin , Memphis , Raleigh , Jacksonville , Itasca , Nashville , Manassas , Norcross , Riverside , Orlando , Myrtle Beach , Vero Beach , Tinton Falls , Durham , Dallas , Laurel , Chicago , Omaha , Wilmington , Orange , Indianapolis , Columbus , San Jose , Overland Park , Forest Hill , Corona , Tampa , Boston , Rock Hill

ARS-Rescue Rooter "management" Reviews

2.0

Nov 28, 2025

Not a permanent thing

Lead sales generator

Recommend

CEO approval

Business Outlook

Pros

Good pay Looks of training

Cons

Micro management Higher expectations once you meet quotas You train with other employees who work at different locations Customers often dont want to engage with you Constant calls from management

ARS-Rescue Rooter Response

4mo

Thank you for taking the time to share your experience with us. We’re glad to hear you found the pay and training beneficial during your time here. Customer‑facing positions can come with unique challenges, and we’re continually working to support our teams with the guidance and resources they need. Wishing you all the best in your future endeavors.

3.0

Nov 17, 2025

Good and Bad

Technician

Recommend

CEO approval

Business Outlook

Pros

Great management team. Great pay. Good benefits.

Cons

Corporate outfit. Gets rid of good managers just as we get used to them. Definitely looks out for the corporation over its employees.

ARS-Rescue Rooter Response

4mo

Thank you for sharing your experience and for the time you spent with us. We’re glad to hear you valued the management team, pay, and benefits. We also appreciate your feedback about leadership changes and how they can feel within a large organization. We’re committed to making transitions as smooth as possible and supporting both employees and managers through them. Thank you again for your contributions, and wishing you all the best in your next chapter.

5.0

Jan 24, 2026

Not bad

Dispatch

Recommend

CEO approval

Business Outlook

Pros

Nice people and good management

Cons

I don’t have anything bad to say

ARS-Rescue Rooter Response

4mo

Thank you for sharing your experience with us! We’re happy to hear you enjoyed the people you worked with and felt supported by good management.

1.0

Feb 26, 2026

Dishonest place with toxicity

Comfort advisor

Recommend

CEO approval

Business Outlook

Pros

Insurance coverage and accumualative PTO/sick time.

Cons

Bluedot is owned by ARS, who's owned by a private equity firm. They are super focused on #'s and if you dont meet criteria they will starve you in leads and if you approach management about the lack of leads they will feed you the worst kinds of leads. I was sent to leads 2hrs away and they were no shows, i was sent to dangerous neighborhoods deep in the inner city late at night. If you told them you didn't feel comfortable, demeaning threatening tones would be said and tell you to just go home and they'll send someone else. Technicians are forced to lie to customers telling them they can't or shouldn't fix their HVAC systems and need to replace, even if its still under warranty and maybe still paying on the 10yr loan. This company cannot keep employees, the HR dept is a joke. If you're dumb enough to go to them with a problem or complain about an individual, they literally run to that person and tell them you have a problem with them. They makeup reasons to fire ppl with no proof and without investigation. I would not recommend BlueDot or ARS to work, have service and install any of their services! They promise you the world and after they get your money and you experienced a problem good luck with resolutions. Everyone just wants to pass the buck, not except blame.

ARS-Rescue Rooter Response

4mo

We take feedback like this very seriously. Blue Dot and ARS are committed to operating with integrity, prioritizing employee safety, and delivering honest recommendations to our customers. We do not tolerate unethical sales practices, retaliation, or unsafe working conditions. Our policies are designed to ensure both employee well-being and customer trust. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.

4.0

Dec 15, 2025

Salary

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Pat structure was very good

Cons

Constant change in management not good

ARS-Rescue Rooter Response

4mo

Thanks for sharing your feedback. We’re glad you found the pay structure strong. We understand that leadership transitions can sometimes feel noticeable, and we’re always working to make changes purposeful and supportive for our teams. Wishing you all the best in your next role!

1.0

Jan 20, 2026

What its like at ARS

Hvac technician

Recommend

CEO approval

Business Outlook

Pros

Pay is opportunities is great.

Cons

Management is terrible. Constant changes to how the “policy” is supposed to be. They have no respect for work life balance. Overworked constantly.

ARS-Rescue Rooter Response

4mo

Thank you for your feedback. We’re glad to hear you recognize the strong earning potential available here — our teams work hard, and we believe compensation should reflect that. As a 24/7 emergency home services provider, there are times when the pace is demanding. When families lose heat in the winter or air conditioning in extreme temperatures, our teams step up in a big way. That said, we understand that intense seasons can impact work/life balance. We work intentionally to balance those peak periods with slower seasons, flexible scheduling where possible, and PTO policies designed to give employees time to recharge. We are also continuously evaluating processes and communication to minimize unnecessary policy changes and improve consistency. Thank you for all you do!

5.0

Nov 16, 2025

HR

Human resources generalist

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility, upper management support, great people to work with

Cons

High turn over with technicians who weren’t ready to be in the work place.

ARS-Rescue Rooter Response

4mo

Thank you for sharing your experience with us. We’re glad to hear you enjoyed the schedule flexibility, support from leadership, and the great team at Norcross. Regarding technician turnover, this is an area we continually focus on improving as we strengthen training and support. Wishing you all the best in your future endeavors!

1.0

Mar 12, 2026

Do Your Homework

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Super laid back Percentages aren't bad

Cons

They lied about almost everything in the interview. Management has no idea how to operate residential business. They play favorites heavy with how they assign jobs. Manager constantly lying for no reason. Ive had multiple friends come here to work and leave stating they cant make money. We'll its 100% true they need alot of work before id consider working here. If your a top earner and use to making good money run away.

ARS-Rescue Rooter Response

3mo

Thank you for sharing your perspective. We’re glad to hear you’ve found positive aspects such as the work environment and compensation structure. We’re sorry to learn that your experience has not met expectations, and we recognize that individual experiences can vary by location and role. We remain focused on clear communication, fair opportunities, and ongoing improvement in how our teams are supported. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.

1.0

Feb 15, 2026

You will be treated like an enemy and spied on constantly!

Comfort advisor

Recommend

CEO approval

Business Outlook

Pros

Going broke and being told that the food pantry can help by HR. Still having to drive to unqualified leads. Being told that management doesn't play favoritism as all of the sales team watches the favoritism happen. Finding out the Spyware installed on the devices records private conversations after work hours. Watching management hire more sales during a low lead environment so every sales person gets to make less while they secure their bonus.

Cons

Inconsistent pay Spied on through REQUIRED technology A culture where everyone looks out for themselves No team work Untrustworthy environment Greed driven Profit first, customer 2nd, employee last.

ARS-Rescue Rooter Response

4mo

We’re genuinely sorry to hear that this was your experience. We understand that income stability, lead flow, and team dynamics are critically important in a commission-based sales environment. We recognize that market fluctuations can impact lead volume, and we continuously evaluate staffing, forecasting, and operational decisions to balance opportunity across the team. We also want to clarify, ARS does not use “spyware” to monitor private conversations. Company-issued devices may have standard security and compliance tools in place to protect customer information and company data. If you would like to discuss your experience further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.