Can you wait while we find funding for the position we want to hire you for?
Contact Centre Interview Questions
263 contact centre interview questions shared by candidates
Why would you like to work for our company?
The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
How do you motivate people.
Why did you apply for this job?
Q: What would your ideal job be?
Standard questions about customer services. Also asked what did I know about Pelican Business Services
Out of the 4 Met values, choose one which you demonstrate in your everyday life. The four values are 1)professionalism 2) Integrity 3) Courage 4) Compassion
Questions are something along the lines of these. Q2,7 were hard in my opinion but the rest were alright. Q1: Describe a time when you went above and beyond for a customer Q2: Describe a time when you needed to be persistent in achieving your goal Q3: Describe a time when you worked as part of a team. Explain your contributions Q4: Describe a time when you needed to work under pressure Q5: Describe a time when you assisted someone as opposed to being asked to do so. Q6: Which of our products do you feel passionate talking about? Explain why Q7: Describe any potential distractions that you may encounter whilst working from home and how to deviate from it.
Your Understanding of Customer Services
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