The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
Q: What would your ideal job be?
What do you at your current role right now?
Do you have call centre experience?
Give us an example on how you would convince a client to take up a contraceptive method.
Your Understanding of Customer Services
they asked if I know the difference between empathy and sympathy
Who will be your potential client?
Wat is het verschil tussen een b2b klant en een particuliere klant?
Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?
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