Customer Service Representative (CSR) applicants have rated the interview process at Verizon with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 21 days to get hired, when considering 589 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Representative (CSR) according to 589 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 16%
Skills test: 15%
Drug test: 14%
Background check: 13%
Personality test: 9%
IQ intelligence test: 5%
Presentation: 4%
Group panel interview: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
Verizon interview process is smooth and short. Really gives a clear picture overall. Had a final decision within a week. Only a Recruiter screen and had to wait a week for an offer letter. Training starts about 2 weeks after.
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how