Manager applicants have rated the interview process at USAA with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Manager roles take an average of 13 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Manager according to 4 Glassdoor interviews include:
Group panel interview: 22%
One on one interview: 22%
Phone interview: 22%
Skills test: 11%
Background check: 11%
Presentation: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Mar 2025
Interview
At the end of the first interview, the HR rep, Ed, had said I answered all the questions correctly, and how previous candidates had stumbled, how he was going to recommend me, "for sure", even sending me 2025 benefits info . . so it was a great initial interview.
Then he ghosted me, ignoring my follow up email.
I'm fine with that, it's just business, but ghosting an unexpectedly immature thing to do . . just reply with the standard 'no thanks' response.
Interview questions [1]
Question 1
If a senior leader asks a question you don't know the answer to, how do you respond?
I applied online. The process took 2 weeks. I interviewed at USAA (Tampa, FL) in Oct 2017
Interview
Panel interview with SBO questions 5-7 questions followed by 1 on 1 interview with director with 3 more SBO (situation/behavior/outcome) quesions with ice breaker and opportunity to sell yourself at the end. "Why I'm the Best Candidate"
Interview questions [1]
Question 1
Tell me about a time when it was difficult but important to build trust with someone.
I applied online. The process took 3 days. I interviewed at USAA (Addison, TX)
Interview
Behavioral question and very customer service oriented, it's was your standard, "Give me a situation when did something wrong, or handled a difficult customer." It's nothing that's going to overwhelm you and leave you asking yourself if you answered the question right. They're super big on those 30/60/90 day plans... Believe, you're opinion doesn't matter... Just say member and veteran a lot, and how you like serving them, and you'll get the job.