Behavioral question and very customer service oriented, it's was your standard, "Give me a situation when did something wrong, or handled a difficult customer." It's nothing that's going to overwhelm you and leave you asking yourself if you answered the question right. They're super big on those 30/60/90 day plans... Believe, you're opinion doesn't matter... Just say member and veteran a lot, and how you like serving them, and you'll get the job.