Customer Service Representative (CSR) applicants have rated the interview process at The Cigna Group with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 16 days to get hired, when considering 110 user submitted interviews for this role. To compare, the hiring process at The Cigna Group overall takes an average of 25 days.
Common stages of the interview process at The Cigna Group as a Customer Service Representative (CSR) according to 110 Glassdoor interviews include:
A long of Interview process that begins with an initial screening call then another interview that's more extensive etc. and Pre-employment process takes a bit of time with the background checks which is very extensive from my experience
I had a phone screen with a virtual interview it was easy and more of a get to know you interview. The interview process was an easy process. she only asked me 5 situational questions
Interview questions [1]
Question 1
Describe where you encountered a difficult customer how did you handle it?
Two interviews:
HR prescreen including an assessment
Manager interview
This was before COVID therefore everything was done in office and face to face. The entire process took maybe 2-3 weeks this includes receiving an offer but does not include background check.
Interview questions [1]
Question 1
Tell me about a time you above and beyond to deliver exceptional customer service