I had a phone screen with a virtual interview it was easy and more of a get to know you interview. The interview process was an easy process. she only asked me 5 situational questions
Interview questions [1]
Question 1
Describe where you encountered a difficult customer how did you handle it?
A long of Interview process that begins with an initial screening call then another interview that's more extensive etc. and Pre-employment process takes a bit of time with the background checks which is very extensive from my experience
Two interviews:
HR prescreen including an assessment
Manager interview
This was before COVID therefore everything was done in office and face to face. The entire process took maybe 2-3 weeks this includes receiving an offer but does not include background check.
Interview questions [1]
Question 1
Tell me about a time you above and beyond to deliver exceptional customer service