Customer Service Agent applicants have rated the interview process at TP with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 7 days to get hired, when considering 99 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Agent according to 99 Glassdoor interviews include:
Skills test: 18%
One on one interview: 14%
Background check: 14%
Personality test: 12%
Phone interview: 11%
Drug test: 9%
Presentation: 8%
IQ intelligence test: 8%
Group panel interview: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at TP (Bogota, Cundinamarca) in Nov 2023
Interview
Es corta es una verificación de inglés , sobre algo de experiencia, preferible hablar entre 1 o 2 min sin dudar mucho, luego preguntan por experiencia y disponibilidad, y te ofrecen la campaña y los horarios disponibles
Interview questions [1]
Question 1
Tell me about yourself, tell me about a childhood memory
Easy of you speak English fluently. The other processes are related to logical thinking and other psychology skills. It can take a full day but if you pass you get hired the same day
I applied online. I interviewed at TP (Bogotá, Bogota) in Mar 2026
Interview
El proceso es simple y muy automático, son más o menos 3 filtros dos llamadas y una examen de 40 minutos virtual, evalúan Speaking agilidad mental y comprensión, cuando yo lo hice la página tuvo un error y no me contactaron
Interview questions [1]
Question 1
El primer filtro fue una pregunta en inglés.
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The interview process at Teleperformance was convenient and well-organized, featuring virtual operations validation from home, clear communication throughout, supportive recruiters, timely feedback, and a professional onsite final interview that felt structured, welcoming, and efficient.