Customer Service Agent applicants have rated the interview process at TP with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 7 days to get hired, when considering 99 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Agent according to 99 Glassdoor interviews include:
Skills test: 18%
One on one interview: 14%
Background check: 14%
Personality test: 12%
Phone interview: 11%
Drug test: 9%
Presentation: 8%
IQ intelligence test: 8%
Group panel interview: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TP (Bogotá, Bogota) in Mar 2026
Interview
El proceso es simple y muy automático, son más o menos 3 filtros dos llamadas y una examen de 40 minutos virtual, evalúan Speaking agilidad mental y comprensión, cuando yo lo hice la página tuvo un error y no me contactaron
Interview questions [1]
Question 1
El primer filtro fue una pregunta en inglés.
Habla un poco sobre las últimas vacaciones que hayas tenido
Easy of you speak English fluently. The other processes are related to logical thinking and other psychology skills. It can take a full day but if you pass you get hired the same day
The interview process at Teleperformance was convenient and well-organized, featuring virtual operations validation from home, clear communication throughout, supportive recruiters, timely feedback, and a professional onsite final interview that felt structured, welcoming, and efficient.