Senior Technical Support Engineer applicants have rated the interview process at ServiceNow with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 51.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Technical Support Engineer roles take an average of 20 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at ServiceNow overall takes an average of 28 days.
Common stages of the interview process at ServiceNow as a Senior Technical Support Engineer according to 8 Glassdoor interviews include:
One on one interview: 24%
Phone interview: 24%
Skills test: 20%
Group panel interview: 12%
Background check: 8%
Personality test: 4%
Drug test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at ServiceNow in Feb 2024
Interview
Applied, after 10 days recruiter call, after 1 week of hiring manager round, after 3 days panel interview, after 1 week got rejected.
Dont go with the Job description its very generic the questions asked in panel interview is way difficult than what Job description mentions.
Job Description asked for Java/Javscipt troubleshooting, but expectation was to have knowledge about SSO, SAML, SOAP API, etc.
I applied online. I interviewed at ServiceNow (Orlando, FL) in Jan 2025
Interview
Hour long technical interview with some fairly easy coding problems in JavaScript, Java, and Sql.
Just finished a second interview with 4 managers that focused on personalities and scenarios.
Overall pretty smooth and quick process. Happened all within 2 weeks.
Interview questions [1]
Question 1
Name a scenario where a teammate wasn’t able to help you because they were busy.
I applied online. I interviewed at ServiceNow (Orlando, FL) in Jan 2024
Interview
They do a three round process with a Recruiter, Team interview and then Technical interview.
Didnt get past the recruiter portion unfortunately, they asked we three questions about acrynoms.
Not a very good recruiter process… first off they were asking questions about Linux which wasn’t on the job description and lots of acronym questions. Personally I thought I was a good choice for the position from my years of experience in similar positions, but unfortunately I wasn’t able to go through the process any further.
Interview questions [1]
Question 1
Q: what is a primary key in sql?
Q:what is jvm?
Q: what is gc?