Customer Service Representative applicants have rated the interview process at Percepta with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Percepta overall takes an average of 20 days.
Common stages of the interview process at Percepta as a Customer Service Representative according to 25 Glassdoor interviews include:
Phone interview: 23%
Skills test: 15%
Drug test: 14%
Presentation: 11%
One on one interview: 8%
Background check: 8%
Group panel interview: 8%
Personality test: 7%
IQ intelligence test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Percepta (Houston, TX) in Aug 2023
Interview
I applied and immediatly I received an assessement, then after the assument, like 4 days after I received a call for à screening then I went to the Final interview
The process took 2 days. I interviewed at Percepta (Oakville, ON) in Dec 2024
Interview
Mainly behavioural questions with situational questions mixed in. Was under the impression interview went well.Completed interview and was told I would hear back within the week. 3 weeks past by and no response. Followed up on the status, and was completely ghosted.
I applied online. I interviewed at Percepta (Asheville, NC)
Interview
They ask about how you would handle escalated situation with angry customers, tell me about a time you had to de escalate a situation with an angry customer? Very easy process
Interview questions [1]
Question 1
tell me about a time you had to de escalate a situation with an angry customer?