Customer Service Representative applicants have rated the interview process at IRS with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 77 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at IRS overall takes an average of 75 days.
Common stages of the interview process at IRS as a Customer Service Representative according to 37 Glassdoor interviews include:
Skills test: 15%
Background check: 15%
Drug test: 15%
One on one interview: 11%
Presentation: 11%
Phone interview: 10%
Group panel interview: 6%
IQ intelligence test: 6%
Personality test: 6%
Other: 5%
Here are the most commonly searched roles for interview reports -
There wasn't an interview. There was an online assessment with the job application. The assessment had several behavioral questions that referenced conflict escalation, ethics, and collaboration. There were also general language use questions and basic math skill questions.
Accepted offer
Positive experience
Easy interview
Application
I applied through other source. The process took 3 months. I interviewed at IRS (Ogden, UT) in Jun 2024
Interview
You submit everything electronically. I do not remember ever meeting with someone for an interview. You do wait quite a while to receive a response back. Mine took about 3 months before I heard back from them
Interview questions [1]
Question 1
The standard questions. If I am authorized to work in the United States. If I have any disabilities, things of that nature.
no interview takes place they hire upon background check which is a month long process once passed you get a start date then your hired its a quick and easy process they hire in mass quantities
There wasn't one. You were asked to join a zoom meetup with other folks for a overview. They then gave you tips on filling out the application and turning in a resume.
Interview questions [1]
Question 1
Turn in a resume that you knew something about accounting or office work life.