Customer Service Representative applicants have rated the interview process at IRS with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 77 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at IRS overall takes an average of 75 days.
Common stages of the interview process at IRS as a Customer Service Representative according to 37 Glassdoor interviews include:
Drug test: 15%
Skills test: 15%
Background check: 15%
One on one interview: 11%
Presentation: 11%
Phone interview: 10%
Personality test: 6%
Group panel interview: 6%
IQ intelligence test: 6%
Other: 5%
Here are the most commonly searched roles for interview reports -
no interview takes place they hire upon background check which is a month long process once passed you get a start date then your hired its a quick and easy process they hire in mass quantities
Other Customer Service Representative Interview Reviews for IRS
There wasn't an interview. There was an online assessment with the job application. The assessment had several behavioral questions that referenced conflict escalation, ethics, and collaboration. There were also general language use questions and basic math skill questions.
There wasn't one. You were asked to join a zoom meetup with other folks for a overview. They then gave you tips on filling out the application and turning in a resume.
Interview questions [1]
Question 1
Turn in a resume that you knew something about accounting or office work life.