Customer Service Representative (CSR) applicants have rated the interview process at AT&T with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 65.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 23 days to get hired, when considering 391 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Representative (CSR) according to 391 Glassdoor interviews include:
One on one interview: 16%
Skills test: 16%
Phone interview: 14%
Drug test: 14%
Background check: 12%
Personality test: 10%
Presentation: 6%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at AT&T (Charlotte, NC) in Feb 2026
Interview
Interviewer was 10 minutes late, stated that they were not the original interviewer and did not have any of my information, application or resume. Questions were surface value "can you work in a call center" type.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
I applied online. I interviewed at AT&T (Somerset, KY) in Feb 2026
Interview
Interview was in-person, very average interview questions, asked about availability, nothing complex. Just be professional, confident, and be yourself. Wear business casual attire and arrive ten to fifteen minutes early for your interview.
Interview questions [1]
Question 1
Tell me about yourself. Describe your availability.