Shipt reviews

Return-to-office expectations were introduced with limited notice, creating disruption for many employees. Inconsistent enforcement of policies across locations and teams leads to frustration and uneven experiences. Some recent changes give the impression of being a “soft layoff,” where increased requirements may indirectly push attrition rather than being addressed transparently. Communication around major decisions often lacks clarity, making it difficult to plan long-term

Leadership is the biggest issue at this company. The executive team feels disconnected, passive, and largely ineffective. There’s little sense of direction, and decisions don’t inspire confidence. It often feels like leadership is reacting rather than actually leading. TBH, the executive team feels like they were all diversity hires with little to no experience to run an enterprise company. There are also clear signs of stagnation. Even small things—like the SWAG store not being updated in years—reflect a lack of attention to culture and employee engagement. It gives the impression that maintaining the status quo is the priority, not improving the company. The work environment has also become stagnant. Many roles are so easy that people aren’t leaving, not because they’re highly engaged, but because there’s little incentive to move on. Instead of addressing this in a productive way, recent decisions have made the workplace less enjoyable, which feels counterproductive. There’s also a growing perception that while formal terminations are avoided, the environment may be shifting in ways that indirectly push people to leave. Whether intentional or not, it creates frustration and uncertainty across teams. Right now, it feels like the organization is coasting—and it shows.