Was great, is okay, trending down - Associate Director Optum Employee Review

3.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

PTO: Generous, 401(k) is decent, people are generally decent. Usually have a boss that honors flexible work to deal with sick kids, home issues, etc. Most roles are WFH. They awarded an extra floating holiday this year.

Cons

Insurance is a joke; gets worse every year. If you stay too long, you will actually lose out on earning potential. Raises are non-existant. If you count inflation + the rising cost of premiums, I've actually lost money by staying at optum. The CEO has abandoned the culture that Hemsley and Renfro started and Wichmann tried to continue. So the culture which used to really focus on the humanity of the organization now focuses on dollars and cents alone. In that light - leadership is making decisions on the ranking system to force people into lower rankings based on their tenure. Even if you've exceeded your goals, the company has decided to save money by rating you lower. This affects your bonus and your (non-existent) raise. The company continues to acquire other organizations and cannot figure out how to integrate them. After folks realize a bunch of money has been wasted, the company then lays off tons of employees. A higher up in finance discussed how OptumRx grew very well in both revenue and earnings; but since we didn't meet "internal targets" (whatever those were) bonuses are going to be much much less.

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Optum Response
1y
Thank you for taking the time to share your feedback with us. I'm pleased to hear you are satisfied with our generous PTO policy, 401(k) plan, flexible work arrangements, and the extra floating holiday. We strive to create a supportive and accommodating work environment for all employees. In regards to the negative experiences you've raised, we're actively looking into ways to address these concerns. We recognize the importance of competitive raises and bonuses, and your comments about performance ratings, insurance and compensation will be shared with leaders for further review. We are committed to continually improving as an organization and providing the utmost support for our team members.

Explore other reviews about Optum

5.0
Apr 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and people are awesome

Cons

Working for a very large company hard to keep up with emails

1.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Under previous ownership (USMD), employees received quarterly raise. No meaningful pros remain under current leadership.

Cons

Widespread favoritism among management. Micromanagement of employees, including work performance and PTO usage. Management does not assist with phones or workload but takes extended breaks and time off during work hours. Lack of accountability for leadership compared to frontline staff. Poor morale and high stress due to inconsistent expectations. One annual raise, if given, is minimal and does not reflect workload or stress. Frequent layoffs without notice, often communicated through sudden meetings. Employees are openly told their jobs are not guaranteed and encouraged to apply elsewhere.

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