Great Benefits - Underpaid and under looked - Coordinator Optum Employee Review

3.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Bnenefits were good and they used to buy food and there was free coffe in the office as well as flexibility to work at home.

Cons

management is always absolutely horrible and and i promise that in Puerto Rico we were all underpaid but call centers are the worst. You will feel the burnout and discrimination as u go. They always promise to get you a promotion and then dont.

Explore other reviews about Optum

5.0
Apr 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and people are awesome

Cons

Working for a very large company hard to keep up with emails

1.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Under previous ownership (USMD), employees received quarterly raise. No meaningful pros remain under current leadership.

Cons

Widespread favoritism among management. Micromanagement of employees, including work performance and PTO usage. Management does not assist with phones or workload but takes extended breaks and time off during work hours. Lack of accountability for leadership compared to frontline staff. Poor morale and high stress due to inconsistent expectations. One annual raise, if given, is minimal and does not reflect workload or stress. Frequent layoffs without notice, often communicated through sudden meetings. Employees are openly told their jobs are not guaranteed and encouraged to apply elsewhere.

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