What's Home Depot? - Customer Service Associate Lowe's Home Improvement Employee Review

flexible scheduling. work from home.

none that pertained to me.

I have not had a single positive experience in over 2 years.

Coming from someone with many years of corporate customer service experience, this is by far the most unorganized organization I've ever worked for. Constant turnover, micro managing, unrealistic metrics and poor QA process, upset customer surveys count against your bonus even though they openly admit you can't force someone to take a survey and if they're mad at Lowes they'll cause you to get a zero. The managers never have answers and are very catty, the resources are vague and overwhelming at the same time. Systems crash daily and nothing is done. The equipment sent is highly outdated and dirty. Mental health is not supported well, regardless if EAP is offered. Paid time off accrues very slowly and HR will mess up your requests and change your schedule without warning. Good workers were fired from my team out of the blue without valid cause, causing the team to be short staffed for months. This department only gets negative calls and the customers are the worst I've encountered: rich, entitled, will cuss you out and have no real sense of reality. This role needs to pay a minimum of $25-30 for the amount of work done, you're touching 80+ accounts a day and juggling inbound with outbound. Very unhealthy. No room for growth in this department (IST). Applied for over 50 roles internally and never got any interviews to move up.