Confusion Rules - Home Advisor Concentrix Employee Review

3.0
Jul 5, 2017
Recommend
CEO approval
Business Outlook

Pros

work at home, what's not to love? loaned a computer and ipod no drug testing, not that I would have failed

Cons

one hand doesn't know what the other is doing short training time no support in chat while on phones hard to get a simple question answered in other departments like payroll 'release' process needs a lot of work My mother died and as a full-time employee I got three paid days off. Unfortunately my mother's estate took more than three days to take care of, and so eventually I was let go. It took me more than a month after I was fired to get those 3 paid days in check form, and endless emails with at least three different people. I did get unemployment however, because all I ever heard when I called out was, 'bereavement is only three days' before I got fired, so there was not any warning about how I'd be let go if I continued calling out. So there's that. This is how I was fired: 'Went' to work, worked about 3 hours. Took a break, came back and the programs had shut me out. Tried to log back in, could not do so. Texted TL and the TL in charge of pay, one replied. 'Due to too many missed days of work, the company has decided to release you from employment. Good luck with your future endeavors.' Texted back that I had been actually WORKING and no one bothered to say anything in chat, or call me on the phone, they just shut me out in the middle of my work day. Got another text that said the same thing, with an added, 'This issue is now closed.' Well, thanks. So fired with no warning, while working, and I cannot ask about it? Great employee relations stuff there! And the 4-7 people I was emailing/chatting with during my time out for my mother's death? Not ONE said anything resembling 'I'm sorry for your loss.' Plus, the interview process takes almost a month to complete, there are jobs where you get hired almost right away, Concentrix has a class about once a month it seems, and if you miss it, then they drag out the process to keep you on the hook until the next class.

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Pros

Work from home, supportive team leaders, easy interview process

Cons

The low pay was my only issue

2.0
Feb 12, 2026
Recommend
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Pros

Steady work. Good team leaders and project managers. Generous leave and late policy. Good culture when their actions back up their statements.

Cons

There are plenty of bonuses, like stock purchase plans, that I have no way of using because I'm already needing to make up a $400 shortfall each month. Raises are almost two percent a year if you're a top performer like me, which means they're worse than that for everyone else. No, there is no cost of living increase; the pay has fallen behind inflation every year for my entire time here, and it's getting to catastrophic level. If I can't keep on finding odd work to do that, I will wind up needing a second job, which my health will not support.

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Concentrix Response
3mo
Thank you for bringing this to our attention. We strive to align our compensation packages with industry standards and the evolving needs of our game-changers. If you feel your salary does not reflect your role or contributions, we encourage you to discuss this with your manager. We are eager to engage in open conversations to ensure our people feel valued and fairly compensated.
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