Pros
Excellent training - full month of webinars and hands-on computer experience in a group of new hires. Lots of opportunities to ask questions and feel confident about your duties. They have downsized tech support but have supplemented the online FAQ so you can find what you need by searching key words.
Cons
Upper management is stretched too thin in visiting branches - they don't see the day to day issues: too many huddles and report backs and not enough lobby management- especially when it's busy and there are multiple vendors in line with multiple transactions and a couple quick transaction customers who are stuck behind waiting. More effective lobby management to talk about other ways to deposit or to take deposits would help. Branch managers should not be putting office tasks like copying, filing on tellers who already have more than enough checks to order, change orders to fill, accounts to research for customers who resist online banking, all the day to day tasks to finish.