Pros
You can work from home and they send you monitors and laptop you need to do the job.
Cons
Pay is below industry standards, every possible metric they could monitor they do. If you aren’t on the phone talking to a customer, contractor, or mitigation company, you should be ready and available to take random customer service calls that have nothing to do with the claims your already struggling to adjust and will add more work to your already enormously bloated list of daily tasks. Managers will berate you publicly in unit meetings if your numbers aren’t where they want them. There is so much turnover in this position, they expect that they will lose at least 50% of each training cohort that comes through and they’re always hiring more and onboarding more because they know people will quit. Out of my training cohort, all but two people quit out of at least 20. There is an expectation of working past your shift if you don’t finish everything even though there is no possible way to finish everything because your job is contingent on other people like contractors and mitigation companies doing their jobs on time and customers being available for work to be done. They offer you increased pay if you take on more claims. The only way to make more money is to take on so much work and work outside of your shift to complete what you can. It’s a miserable job. Steer clear.