More sales less service - Service Tech ADT Employee Review

Work life balance People Trust

Mid pay Highly agile company can create lots of necessary changes

It’s a temporary job to have.

Micromanaging is excessive. My computer went down and I had to take volunteer time off because IT was out for the holiday as they expect my department to be here for the customers, but what if . They do not offer you full 40 hours of PTO to fix their mistake. You do have the option to go in to office, but they pay $15 an hour to cover fundamental bills and not much else. Was told to have a secondary set of headphones. Have to contact IT and they have to escalate it to Tier 2 and I have to wait hours if not days for them to help me download an app for their credentials to login. Cannot use Bluetooth to connect my secondary headphones they requested us to have in training just in case their recycled equipment goes down. I cannot control the sleep time on this device and had to call IT for already the 10th time to install an extension on browser to help. It’s extremely micromanaged and if you have other job opportunities with the same pay, I recommend you starting there first.