Literally have to take 4 anxiety pills to get through the day - Virtual Technical Support Associate ADT Employee Review

1.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a remote job.

Cons

The worst job I had repeated hemorrhagic cysts due to constantly being yelled by customers and only having 2 mins to close out job open a new job review it before being in trouble, they tell customers they will send a tech onsite but they don’t want techs to go out anymore so we get penalized, so when we call for their appointment they are mad that it’s a virtual either they don’t want to do it or most don’t even know how to open a text and we have to teach them how to program something when they don’t even know how to put speaker on their phone they expect us to finish trouble shooting with in 20 mins, I literally had organs rupture inside me few months ago due to stress of this job I almost died, I have high blood pressure by age of 26 and anxiety that got so bad I take 4 pills a day to try to get through the day im 28 now, We only get 30 mins a month to use the restroom. Was hired 3 years ago new hires start off at 20 while im still making 18

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

1.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a temporary job to have.

Cons

Micromanaging is excessive. My computer went down and I had to take volunteer time off because IT was out for the holiday as they expect my department to be here for the customers, but what if . They do not offer you full 40 hours of PTO to fix their mistake. You do have the option to go in to office, but they pay $15 an hour to cover fundamental bills and not much else. Was told to have a secondary set of headphones. Have to contact IT and they have to escalate it to Tier 2 and I have to wait hours if not days for them to help me download an app for their credentials to login. Cannot use Bluetooth to connect my secondary headphones they requested us to have in training just in case their recycled equipment goes down. I cannot control the sleep time on this device and had to call IT for already the 10th time to install an extension on browser to help. It’s extremely micromanaged and if you have other job opportunities with the same pay, I recommend you starting there first.

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