Not a great company to work for - Sales Associate ADT Employee Review

1.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

There are some pros such as relaxed dress attire, cool people etc

Cons

The company itself is just very focused on numbers and nothing else. It’s simply a corporate giant swallowing up everything in its path. They don’t care about employees or customers. They will micromanage you to death. And everything is your fault, if someone couldn’t afford the system, it’s somehow your fault. You should have presented it better, maybe they do have money but you didn’t sell them. This company will discount a whole system down to 100 bucks to get a sale from someone who has no money, and they’ll still tell you that. If a call drops, it’s your fault. Your numbers are everything, if someone calls ADT thinking they’re calling AT&T, it will still count against your sales numbers. They’ll say well you could have still sold it. It’s very pushy, and the training is horrendous. In fact just about everything learned in training is not even the job, you basically relearn everything after training. They have commission structures that essentially will move the goal post as often as possible, every call that’s not a sale counts against you no matter what. If a call drops, it counts against you. If the customer called the wrong number, it still counts against you. You’re constantly fighting to hit the numbers for bonuses and it feels almost impossible when you are hit by things out of your control. ADT is a joke.

Explore other reviews about ADT

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

1.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a temporary job to have.

Cons

Micromanaging is excessive. My computer went down and I had to take volunteer time off because IT was out for the holiday as they expect my department to be here for the customers, but what if . They do not offer you full 40 hours of PTO to fix their mistake. You do have the option to go in to office, but they pay $15 an hour to cover fundamental bills and not much else. Was told to have a secondary set of headphones. Have to contact IT and they have to escalate it to Tier 2 and I have to wait hours if not days for them to help me download an app for their credentials to login. Cannot use Bluetooth to connect my secondary headphones they requested us to have in training just in case their recycled equipment goes down. I cannot control the sleep time on this device and had to call IT for already the 10th time to install an extension on browser to help. It’s extremely micromanaged and if you have other job opportunities with the same pay, I recommend you starting there first.

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