Tire Shop Supervisor

Position Summary

Oversees employees and coordinates activities of the Tire Shop. Oversees employees, coordinates activities and upholds

company and department standards. Promotes a high level of productivity and member service.

Job Duties/Essential Functions

● INTEGRITY: Lives, teaches, and promotes the Company’s culture, core values, and philosophy. Performs all work activities

in accordance with the Mission Statement, Code of Ethics, and the Standard of Ethics for Managers and Supervisors. Has

earned the respect of employees and peers. Is trustworthy and honest. Approachable and encourages the use of the Open

Door Policy.

● MERCHANDISING & INVENTORY: Understands and effectively applies department principles. Implements department

standards. Maintains a neat, clean, and professional working environment.

● MEMBER SERVICE: Ensures areas of responsibility have appropriate coverage to provide proper member service.

Emphasizes importance of good member service with employees; understands that it is job #1. Maintains a positive attitude

during difficult circumstances such as handling member, employee, and/or supplier concerns, etc. Finds ways to ensure

member concerns are addressed.

● ADMINISTRATION: Writes an appropriate schedule for department. Uses all information available to ensure efficiency and

productivity.

● MANAGING PERFORMANCE: Teaches employees how to do their jobs in the most efficient and effective manner.

Respectfully gives both corrective and positive feedback in a timely, specific manner, formally (Performance Logs,

Appraisals, Appreciation Notices, etc.) and informally (while performing work in the department, etc.). Ensures employees

demonstrate appropriate, professional work practices and behaviors; holds employees accountable when behavior is

contrary to policies and procedures. Clearly communicates expectations, tasks and goals in a way that employees

understand. Is fair and consistent in the application of all rules, standards, and policies.

● COMMUNICATION: Communicates effectively both verbally and in writing, in a professional manner and adjusts

communication style to the audience (e.g., members, employees, VP, etc.). Uses communication tools (e.g. email, Google

Docs/Slides/Sites, texting) effectively, and in accordance with company policy. Actively asks questions to gain

understanding.

● SELF-MANAGEMENT: Displays a calm, professional demeanor including body language, facial expressions, and word

choices when criticized or provoked. Has a strong sense of urgency about getting work done and solving problems.

Manages own behavior to prevent or reduce feelings of stress. Effectively handles multiple functions, tasks, challenges, or

problems at once. Leads with enthusiasm and shares a passion for the business.

● INCLUSION: Utilizes the unique skills and abilities of employees that are important to the success of the business. Is

sensitive to others’ balance of work and personal responsibilities, interests, and/or concerns.

● COMPLIANCE & SAFETY: Identifies and follows up on issues of noncompliance and notifies appropriate levels of

management in a timely manner. Takes measures to ensure employee and member information is kept confidential and

adheres to IS security policy. Understands and adheres to Company policies and procedures, including the Employee

Agreement.

● Provides training, encouragement, advice, and feedback to tire shop employees. Assists in conducting job interviews.

Drafts and participates in presentation of employee reviews. Writes tire shop schedule. Reviews employee timecards.

● Observes employee performance and paperwork to determine that proper department procedures are followed. Upholds

safety and security procedures.

● Assists members with purchasing tires. Writes tire purchase and service invoice. Answers questions, makes

recommendations, provides and insures prompt and courteous member service.

● Drives member vehicle into service bay, assists with tire install and rotation as necessary, performs torque checks, drives

and parks member vehicle to lot after service.

● Communicates with tire shop manager, buyers, receiving department, and inventory auditors regarding special orders,

quantity, status, price, delivery, and promotion of merchandise.

● Upholds safety and security procedures. Follows release procedures, including a 10-point check, on tire installations to

authorize auto release.

● Coordinates and performs preventative maintenance and arranges repairs for machinery and equipment.

● Approves product refunds. Overrides and checks register codes. Verifies refund amount for certain types of warranties or

returns of tires and auto batteries.

● Monitors cleanliness of sales area and shop. Coordinates and participates in cleaning.

● Ensures proper cleanup and disposal of hazardous materials.

● Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery

● Computer, calculator, cash register, phone, fax, copier, member automobile, balancer, torque wrench, dolly, mounter,

impact gun, hydraulic hoist and power jack.

Non-Essential Functions

● Assists in other areas of the department as necessary.

● Assists in other areas of the warehouse as necessary.

Ability to operate vehicles, equipment or machinery

● Cash register, tabletop/hand-held scanners, carts, flatbeds.

Experience, Skills, Education & Licenses/Certifications

Required:

● Valid Driver’s License required.

● Must pass Costco Tire Certification and Costco torque test.

● HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco

Pay Policies (within 90 days of promotion) Hazard Communication and JHA (initial assignment), Costco Hazardous

Materials DOT Training Course: Part 1 (within 30 days and then every year), Hazmat Universal Waste Training- Short

Version (within 30 days and then every year), Option STOP Training (within 30 days), Level 1 Food Safety Certification

(within 30 days), Food Handler's Permit (prior to working in a foods area and only where required by state or local

jurisdiction).

● Must be current on annual safety training within 30 days of hire.

Recommended:

● Supervisory experience preferred.

● Tire shop experience preferred.

● Tire product knowledge, customer service preferred.

● High School Diploma or GED preferred.

Other Conditions

● Management will review the Job Analysis for this position prior to a job offer

Job Type: Full-time

Pay: From $33.90 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Must have Tire Management Experience

Experience:

• Tire service: 3 years (Required)

License/Certification:

• Drivers license (Required)

Work Location: In person