VP – RCM Operations (End-to-End RCM)

Location: Remote (Client Site visits – as required)

Company Overview

HealthRecon Connect LLC delivers technology-enabled Revenue Cycle Management (RCM) solutions to U.S. healthcare providers. With over 30 years of deep domain expertise, combined with advanced analytics, AI, machine learning, and automated workflows, we help providers optimize cash flow, improve patient outcomes, and operate with confidence.

We are seeking a Senior Director / Director – RCM Operations to lead and scale end-to-end revenue cycle operations for Allergy specialty practices. This is a senior leadership role requiring hands-on operational expertise, strong client leadership, and the ability to manage high-performing onshore and offshore teams in a KPI-driven environment.

Key Responsibilities

· Provide strategic and operational leadership for end-to-end RCM operations to onshore and offshore teams.

· Oversee the full revenue cycle including front-end workflows, charge capture, coding, billing, AR follow-ups, denials management, and payment posting.

· Partner and mentor onshore and offshore delivery teams, ensuring consistent performance against KPIs and SLAs.

· Act as the executive escalation point for clients, driving timely resolution and maintaining strong, trusted relationships.

· Analyze revenue trends, denial patterns, and reimbursement performance; implement corrective and preventive action plans.

· Partner with clients on process optimization, workflow redesign, and performance improvement initiatives.

· Drive standardized reporting, dashboards, and executive-level performance reviews for internal and client stakeholders.

· Collaborate with internal technology, automation, and analytics teams to implement RCM innovations and system enhancements.

· Support account expansion, renewals, and new business initiatives through operational excellence and client satisfaction.

· Contribute to enterprise-wide operational excellence, scalability, and margin improvement initiatives.

Required Qualifications

· Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field (Master’s preferred).

· 12+ years of progressive RCM experience, with 7+ years in senior leadership roles (Director / Senior Director).

· Proven end-to-end RCM expertise (required).

· Deep understanding of leading and managing Hospital & Physicians specialty-specific coding, billing rules, payer policies, denial management and Collections (AR).

· Experience managing vendor-side or third-party RCM operations with strong client-facing responsibilities.

· Demonstrated success leading global delivery models (onshore and offshore teams).

· Strong track record of meeting and exceeding KPI- and SLA-driven performance targets.

· Excellent executive-level communication, analytical, and people-leadership skills.

· Ability to operate in a fast-paced, growth-oriented environment.

Pay: $150,000.00 - $180,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Willingness to travel:

• 25% (Required)

Work Location: Remote