Describe a time when you had to tell someone bad news and there was nothing you could do to fix the situation?
Claims Coordinator Interview Questions
2,917 claims coordinator interview questions shared by candidates
The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?
If you could be a superhero, what power would you possess?
"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"
Phone Interview: Tell me about a time you made a bad decision? What happened? In-Person Interview: Tell me about a time where you made or suggested a change in policy or procedure at work? (Definitely research the STAR method and Progressive)
Tell me about a time that you made a mistake and what did you do about it?
Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?
Name a time when you had to give some difficult news to a customer
Customer receive notification of cancellation of policy due to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer?
Name a time that you improved upon a process in your past jobs. Everything is in STAR format, however, this is most likely the question that got me.
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