What would you do if minutes before your shift your computer wouldn't turn on?
Applecare Interview Questions
349 applecare interview questions shared by candidates
Explain to a non-technical customer the difference between RAM and Hard Drive.
What was the last issue with your personal device that you troubleshooted?
What does customer service mean to you?
What is a MAC filter?
If you good friend work with you in the same company. But she did something not good for company. What will u do?
Some questions were like: Can you work any hours between 8am - 11pm est? Also was told, this position starts off at $10 hourly(no matter what I saw online at other sites)and if I am willing to accept that?(they don't tell you that u are given more than 1 choice in salary like $10.50 plus $1k bonus after 6mos(as temp), or $11.00 hourly & then goes up to $11.50 + benefits if hired on, etc(plus crazy over time). Oh, and only was interviewed by 1 person & you get to choose who does the interview from a list of people they provide w/time slots and a calendar to pick what days and times work for you.
How would you troubleshoot an external monitor that isn't working?
How do you quickly build a customer's confidence in your ability to resolve their issue?
Here at Apple we have teams. If you find yourself working with your team on a project, and you realize right away you will have a problem with one of your co-workers be it personal or professional, how do you handle this situation?
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