Customer Service Representative applicants have rated the interview process at XPO with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 55% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 36 user submitted interviews for this role. To compare, the hiring process at XPO overall takes an average of 22 days.
Common stages of the interview process at XPO as a Customer Service Representative according to 36 Glassdoor interviews include:
One on one interview: 17%
Group panel interview: 16%
Background check: 15%
Phone interview: 15%
Drug test: 12%
Skills test: 11%
Personality test: 5%
IQ intelligence test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at XPO
Interview
Simple, quick and straightforward interview. Had one intro interview with recruiter and follow up with center service manager next day and was offered position on the spot. Very impressed and glad I was given an opportunity!
Interview questions [1]
Question 1
Are you able to work Monday thru Friday 40 hours a week?
First I was interviewed by a recruiter who then set up an appointment for an on-site interview. During the on-site interview I was asked questions that were standard job related questions by two managers who would take turns asking the questions.
Interview questions [1]
Question 1
Are you able to work the shift and over time if necessary?
You will interview with the manager and HR. Questions about experience as well as how would you handle certain situations. The manager shows you around the place. Parking will be in the yard by the main building.