Customer Service Representative applicants have rated the interview process at The Hanover Insurance Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at The Hanover Insurance Group overall takes an average of 28 days.
Common stages of the interview process at The Hanover Insurance Group as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 33%
Background check: 17%
One on one interview: 17%
Group panel interview: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at The Hanover Insurance Group
Interview
First was a job shadow to get an idea of what the position is. Then 1/2 hour interview with 3 people within the company. They made me feel very comfortable.
Interview questions [1]
Question 1
Was there a time you coached a team member at work?
I applied through an employee referral. The process took 4 weeks. I interviewed at The Hanover Insurance Group
Interview
Two interviews with two managers, shadowed during the interview for a few minutes to get a feel for that the job would be like. Then a background check and education verification, and then was hired in.
Interview questions [1]
Question 1
Are you comfortable with spending the majority of your day on the phone?
I applied in-person. The process took 1+ week. I interviewed at The Hanover Insurance Group
Interview
The interview process was not too bad. It was repetitive had a lot of interviews with a lot of the same questions. All in all it was pretty straight forward.