Customer Service applicants have rated the interview process at Shell with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Shell overall takes an average of 35 days.
Common stages of the interview process at Shell as a Customer Service according to 1 Glassdoor interviews include:
Skills test: 20%
Background check: 20%
Drug test: 20%
One on one interview: 20%
Personality test: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Shell (Chatham, England) in Apr 2021
Interview
I was invited to a Zoom interview. The manager was really nice and asked me job specific questions, like would I be okay working lone hours and would I be able to deal with rude/scary customers. Other than that, there were no questions about the company, more just telling me about the role.
Interview questions [1]
Question 1
Would you be able to deal with irate customers on your own at night ?
I applied in-person. The process took 1 week. I interviewed at Shell (Bude, England) in Sep 2023
Interview
Very straightforward, spent some time going over the usual details, asked about work history and qualifications, holiday etc. nothing out of the ordinary or challenging. casual dress code. Was offered a placement on the spot due to my availability
I applied online. The process took 1 week. I interviewed at Shell (Amsterdam) in Jul 2023
Interview
Goed gesprek, en uiteindelijk ook veel geleerd. Toch geen succes op het eind maar misschien beter zo. En de locatie is ook wel goed gelegen. VOlgende keer beter dan. Daarom is het een optie om ov of auto te gaan, ov is makkelijker.