Claims Representative applicants have rated the interview process at Sentry with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 57.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Representative roles take an average of 15 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Sentry overall takes an average of 23 days.
Common stages of the interview process at Sentry as a Claims Representative according to 11 Glassdoor interviews include:
Phone interview: 21%
Group panel interview: 18%
Drug test: 15%
Background check: 12%
One on one interview: 12%
Skills test: 9%
IQ intelligence test: 6%
Personality test: 3%
Presentation: 3%
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I felt comfortable and it was a great interview. It was also very professional and they make sure to get the right people in for the job that is applied for.
I applied online. The process took 1 week. I interviewed at Sentry (Goldsboro, NC) in Oct 2025
Interview
Interviewers reflected what I think may be the culture and vibe of the company. First had a positive, quick phone screen with a recruiter. Then a video interview with two unpleasant older women who were blunt, awkward, and nearly accusing me of being incapable of performing the job before I even got my foot in the door. This was less of an interview and more of an elimination session. You take calls, you give people need that may upset them, you deescalate, you record data. I’d recommend training your interviewers how to emphasize complexity and nature of the role without shooting down potential candidates.
I would also emphasize not ghosting candidates whom you informed you will get back to with a decision. In this job market, such behavior is filthy.
Interview questions [1]
Question 1
Repeatedly asked me how well I would perform in a stressful environment, which is a red flag in itself
After submitting my application it was about a week till I was called for a phone interview. It was easy to book online, the interviewer was courteous and professional. The response to set up an in person interview was sent via email within 24 hours.