The interview consisted of recording a video where I answered questions rather than call or in-person. The process was clear, straightforward and easy to follow, making the overall experience not bad at all
I applied online. I interviewed at Selfridges (London, England) in Sep 2025
Interview
Phone call - brief why you want to work there
Group interview - presentation
1-1 interview - competency based e.g tell me about a time you worked in a team
The interview process I had was during COVID and was completed online. There were three separate sections: record yourself answering questions, an online Teams interview and finally a phone call. It was an easy process, with scenario-based questions.
Interview questions [1]
Question 1
Describe a time when you gave exceptional customer service?