Customer Service Representative applicants have rated the interview process at REI with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 71.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at REI overall takes an average of 17 days.
Common stages of the interview process at REI as a Customer Service Representative according to 23 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 15%
Group panel interview: 15%
Background check: 12%
Skills test: 7%
Presentation: 7%
Other: 5%
IQ intelligence test: 5%
Drug test: 5%
Personality test: 2%
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During the interview process the staff was Friendly there was a Standard zoom call interview. Once hired there is Group onboarding. Lots of information and in depth training. Training from the floor team was really helpful.
Interview questions [1]
Question 1
Tell me about a time that you handled a difficult customer
I applied online. I interviewed at REI (Virginia Beach, VA) in Feb 2025
Interview
Wow it was fantastic the person that I interviewed with was so understanding it was like I was talking to someone I knew for years. I can’t wait to go to orientation!!
It was a group interview with a bunch of other candidates, we watched videos and broke down into groups to discuss various topics and scenarios that may happen in a retail scenario
Interview questions [1]
Question 1
After watching a video, they had us break down into groups and discuss what we saw as they took notes