I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.
I applied online. I interviewed at Optum (Phoenix, AZ) in Sep 2025
Interview
First came a phone interview then a few days later got a call to schedule a teams interview with both the manager and supervisor of the department. Next step is to wait and see if you hear back with a job offer by phone or email. Be prepared for a lot of STAR questions.
Interview questions [1]
Question 1
Describe a time when you had yo deal with a difficult customer and how did you handle the situation? Where you able to help? What was the outcome?