Collections Representative applicants have rated the interview process at IRS with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Collections Representative roles take an average of 90 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at IRS overall takes an average of 75 days.
Common stages of the interview process at IRS as a Collections Representative according to 4 Glassdoor interviews include:
Group panel interview: 29%
Skills test: 21%
Background check: 21%
Other: 14%
Presentation: 7%
Phone interview: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 months. I interviewed at IRS (Oakland, CA) in Jun 2018
Interview
I transferred from the BMF /PPS so I didn’t have an interview. I had an interview when I was first hired 11 years ago. The assessment process came before the interview.
Interview questions [1]
Question 1
When I interviewed 11 years ago, they asked to tell them about myself.
I applied online. The process took 4 months. I interviewed at IRS (Phila, PA) in Jan 2019
Interview
Still interviewing, very cold process... heavy reliance on the online application and stock questions. No reason to try to personable. The online application is straight forward and cross-referenced with your resume.
Applied on USAjobs.gov. A few weeks later received a call to do an interview and testing. The interview consisted of two people. A manager and a collection rep. After interview was a call simulation and computer test. If you passed the test then you were invited for FBI fingerprinting and background checks.
Interview questions [1]
Question 1
Describe how you handle conflicts with an angry customer?