Inbound Customer Service Representative applicants have rated the interview process at Humana with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 63.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Inbound Customer Service Representative roles take an average of 26 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Humana overall takes an average of 25 days.
Common stages of the interview process at Humana as a Inbound Customer Service Representative according to 11 Glassdoor interviews include:
Background check: 18%
One on one interview: 18%
Drug test: 18%
Skills test: 11%
Group panel interview: 11%
Phone interview: 11%
Presentation: 7%
IQ intelligence test: 4%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
Two separate interview both virtual, two manger take turn asking questions. Process took about 2-3 week. Overall ok process, not the quickest. After second interview you will received offer letter onboarding
I applied online. The process took 2 weeks. I interviewed at Humana
Interview
Long and tedious, interview process is like four or five stages. First, texts. Emails, then you have to record yourself answering some predetermined questions, a language test and then a video conference interview.
Interview questions [1]
Question 1
How do you manage stressful situations?
How are you able to manage multiple tasks at a time?
I applied online. The process took 4 weeks. I interviewed at Humana in Aug 2024
Interview
The interview was fairly easy. They asked about work background, Why Humana and Behavioral Questions like how do you handle multiple tasks and do you know how to trouble shoot your computer