Customer Service Representative (CSR) applicants have rated the interview process at Centene with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 13 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Centene overall takes an average of 31 days.
Common stages of the interview process at Centene as a Customer Service Representative (CSR) according to 40 Glassdoor interviews include:
One on one interview: 22%
Phone interview: 17%
Drug test: 13%
Skills test: 13%
Background check: 10%
Group panel interview: 9%
Presentation: 7%
Personality test: 3%
IQ intelligence test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
Felt like an interrogation... Kept asking the same question just a bunch of different ways. I didn't like the overall feeling And felt uncomfortable. Asked the interviewer two questions at the end and she couldn't properly answer them.
Interview questions [1]
Question 1
Tell me about a time you handled an irritated customer.
I applied online. I interviewed at Centene in Oct 2025
Interview
Quick once my application was submitted, the recruiter reached out within 1 business day to send a video interview link and once that was completed, he sent communication to confirm next steps
Interview questions [1]
Question 1
How comfortable I would be working with various departments and different health plans
Very smooth and very articulate.
Easy question and very friendly.
Also the follow up didn’t take much time, I was given offer very quickly and the communication between the hiring people was on point