Customer Service Representative (CSR) applicants have rated the interview process at Cardinal Health with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 17 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Cardinal Health overall takes an average of 26 days.
Common stages of the interview process at Cardinal Health as a Customer Service Representative (CSR) according to 27 Glassdoor interviews include:
Phone interview: 22%
Skills test: 15%
One on one interview: 13%
Drug test: 13%
Background check: 10%
Presentation: 9%
Group panel interview: 7%
IQ intelligence test: 6%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
Interview process was a panel of managers/ supervisors. Questions were the usual that are asked. Everyone was friendly and I heard back within the week. I stayed with the company for 5 years.
Interview questions [1]
Question 1
What experience do you have that would relate to this position?
I applied online. The process took 4 weeks. I interviewed at Cardinal Health (Nashville, TN) in Jun 2025
Interview
The screening process was easy enough but getting an actual interview with the team didn’t happen for me. I went weeks without communication and only received a “you weren’t selected” email right after I asked the person who referred me if they knew what was happening.
Interview questions [1]
Question 1
How does your previous experience prepare you for this role?
I recently applied for the Account Manager position and was pleased to be contacted within 48 hours, given that my qualifications significantly exceeded the listed requirements. I scheduled an interview with a representative named Katie; however, she did not attend the meeting.
Following the missed appointment, I reached out to express concern and offered to reschedule, assuming there may have been an unforeseen issue. The response I received was simply a list of alternative dates and times—without any acknowledgment of the missed interview, explanation, or apology.
This lack of professionalism and courtesy was disappointing. It led me to conclude that this company may not align with the standards and values I seek in a workplace. If this interaction is reflective of the organization’s culture, it raised serious concerns about how team members and prospective employees are treated.
While I understand that companies often receive a high volume of applications, I believe every candidate deserves to be treated with basic respect and consideration. Since then, I have accepted an offer elsewhere, where the interview process was handled with care, respect, and professionalism—a truly positive experience.